Terms & Conditions – TDF Tales

Who We Are

This website is owned and operated by TDF Tales Treasure. By using our website (www.tdftales.com), you agree to follow these terms & conditions. We may update them anytime, so please check back regularly.

Pricing & Taxes

• All prices include GST.
• Custom duties & taxes (for international orders) are the customer’s responsibility.

Payments

• We accept major credit/debit cards (Visa, MasterCard, American Express) and secure online payments.
• You must use your own valid credit/debit card for payments.

Order Cancellations & Modifications

• Orders cannot be canceled once placed.
• If you need to modify an order, email us at [tdftales@gmail.com] immediately. We will try to help, but changes are not guaranteed.

Easy Return & Refund Policy

We want you to love your purchase! You can return or exchange a product if:

• You receive the wrong product.
• Your product is damaged on arrival.

How to Request a Return or Refund?

• Email us at [tdftales@gmail.com] within 2 days of delivery with your order number & product photos.
• Once approved, we will process your exchange or refund.
• Refunds (if approved) will be issued for the product price (shipping charges are non-refundable).

What Cannot Be Returned?

• Used or opened products.
• Minor color/design variations due to screen differences.
• Customized or pre-ordered items.
• Sale items.
• After 3 failed delivery attempts.

Shipping & Delivery

• We are not responsible for delays due to natural calamities or emergencies.
• International orders are subject to local customs duties & taxes.

Sale & Promotions

• Sale items are available until stock lasts.
• No returns, exchanges, or modifications on discounted products.

Contact Us

For any queries, email us at [tdftales@gmail.com] or DM us on Instagram @tdftales (Mon-Fri, 10 AM – 6 PM).

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This keeps the policy clear, customer-friendly, and easy to understand while maintaining necessary terms. Let me know if you'd like any modifications! 😊